It gives me great pleasure to share some of the Thank You Letters I have received from Buyers and Sellers.  It is a great joy to know that I have helped make the Sale or Purchase of a home as stress-free as possible.  I appreciate all of my customers who have shared a testimonial about my service, and I thank all of you who voted me "Realtor of the Year" in the 2005 Huntsville Item Readers' Choice Award.  It has been a great pleasure to help each and everyone of you!

Muriel Dodd

Cathy walked me through every step of the selling process. She advised me of what I needed to do to help market my house. Not only was my house marketed on the internet, but it wa only on the mrket 17 days before selling. Cathy is attentive to detail and works hard to make sure everyone's needs are met. Her integrity is without question! I have the highst regard for Cathy and would recommend her to anyone thinking of selling or buying real estate.  Sincerely, Muriel Dodd

Allen Williams
I initially listed my home with another realtor. After six months of no success, I contacted Cathy for help. She and Mike met with me and they came fully prepared. Cathy had completed a market analysis and she and Mike were very helpful. Cathy's experience in staging a home and her suggestions to me were excellent. They made sure that my home was listed on several websites and held an open house for agents. The day of the open house my home was shown and two days later an offer was made. After listing my home for only ten days, I accepted an offer. Cathy handled all the necessary paper work. I highly recommend Team Pugh to anyone wishing to sell or buy a home.

Gareth and Jennifer Glick
Cathy and Mike made the process of selling one house and buying another a breeze. In the space of four days (including a weekend) we had sold our house and purchased a new one. Cathy is always available to answer questions and offer advice. Her attention to detail and commitment to providing personal attention is second to none. This was the second time we had bought a property through Cathy and we will certainly contact her if we ever have to move again!

Wendell Stewart, Sr.

Cathy, I was so pleased with your handling of this sale. You made it all seem so easy. I will gladly recommend you to anyone wanting to buy or sell real estate, as I have used your services for both.  Thank you so much.

 

Margaret McAdams

My mother passed away in December 2006. I listed her home with Cathy in mid May. Within 2 weeks, there was a contract on the house. Cathy is a "go-getter', and not only gets the job done quickly, but also does it with much professionalism and constant and immediate feedback. Living 5 hours away, I so appreciated her communication and frequent phone calls informing and explaining to me all that was taking place. It gave me great peace of mind. Thank you, Cathy, for helping make a bittersweet and emotional time in my life much easier with your knowledge, experience, and strong work ethic.

Larry and Liz Johnson
Team Pugh offers the ultimate package- a group of energetic, thoughtful friends who provided careful guidance throughout our entire selling process as well as a complete knowledge of our community and the real estate market. Mike and Cathy are not only our longtime dear friends, they have earned our deep respect during the listing and sale of our home. Cathy gave special attention to every detail by explaining each document and step along the way. Selling the home we built 25 years ago might have been traumatic, but we felt complete confidence in Cathy's guidance. "Kudos" to Mike for putting together that fabulous virtual tour of our home and yard which actually sold our house! In addition to showing the house, Misty even found time to help us pack! Larry and I want each of you to know how we deeply appreciate your help with moving into the next chapter of our lives.

Jane and Roger Garris
To say the least, we are extremely pleased with the professionalism and follow-thru experienced in the purchase of our home in Elkins Lake. Eight moves and thirty-eight years of marriage have given us an appreciation for those who do what they say in the time they say they will do it. Thanks go fully to Cathy Pugh. You were "always there" for us.

Maggie and Ernie Smith
It was a pleasure to work with Cathy! She was prompt, efficient, and personable. She listened to our requests and followed up by showing us only appropriate properties. We would use her service again, and would not hesitate to recommend her to our friends and family.

Ron and Heidi Sumter

Cathy Pugh was a delight. Her "can do" and optimistic spirit smoothed so many curves for us when we sold our home. She clearly explained eash task that was required of us and then was at our elbow as we accomplished them. Selling a home can be complicated, but Cathy is a caring professional who went beyond the limits of professionalism to be our close friend.

Matt & Kim Feehery
Cathy Pugh was extremely helpful, knowledgeable, and accomodating during our purchase of a home in Huntsville.  She understood the market and knew how to evaluate the opportunity for us in making this particular home purchase.  Add to that her excellent communication, accessability, and availabilty and you have the makings of a "complete and satisfactory real estate experience."

Charlotte Snowden

Cathy and Mike were a delight to work with.  They made everything simple and easy to understand and made the selling of our home a quick and pleasant experience.   We would recommend Team Pugh at Keller Williams to everyone considering buying or selling.   They are truly wonderful!!

Barbara Price
I was so nervous about buying a home on my own, but Cathy Pugh and the team at Keller Williams were very helpful and guided me through each phase.  I would recommend them to anyone.  I love my house, and I have them to thank for it!

Tommy Stewart

Cathy,

I wanted to let you know that it has been a pleasure working with you on the sale of our home. It has been a comfort to both of us being able to rely on your experience and advice!! "Team Pugh Rocks!!" Thanks!

Brenda Williams

To Whom It May Concern:

I had the distinct pleasure of working with Cathy in June of 2006 as the listing agent on a condominium that I wanted to sell.  I was familiar with her as she was the listing agent on the same property in 2005 when I purchased the property from her client.

I had an agent representing me in the purchase of this property and while he handled the transaction satisfactorily, I was most impressed with Cathy as we sat at the closing table in 2005.

So, when I made the decision to sell the same property in 2006, I could have called on the agent that helped me find and buy the property, but I elected to call Cathy instead.  This decision was made totally on her personality, knowledge, and enthusiasm that I discerned in 2005.

As luck would have it, the first person that looked at my property presented us a contract. Cathy was helpful in tweaking the contract just a bit and the buyers agreed. Then, a quick closing was accomplished and VOILA, the buyers became the new, proud owners of a condominium for their daughter.

Mission accomplised, a willing seller and willing buyer brought together to complete the transaction in a pleasant, competent manner.

I don't think that I will be buying anymore property in Huntsville, Texas but you never know. Should that possibility present itself, you can be sure I'll track Cathy Pugh down again just as I did with this transaction.

I would recommend Cathy to anyone who might need her services and/or expertise in the real estate- and more importantly---- PEOPLE---- business.

Brenda C. Williams

James & Edna Dix

Dear Cathy,

You are a wonderful person as well as a great realtor.  You took our home and sold it within a week and if we should need a realtor in the future- it would be you.  Thanks for the wonderful job you did.

James & Edna Dix

Andrea Crosby

I couldn't have found a better Realtor, than Cathy Pugh. She always returned phone calls (promptly) - and helped us with many aspects of this transaction.

I will be sure to use Cathy again in any future real estate needs.

Thankfully,

Andrea & Stacy Crosby

Vicki Stanfield
Cathy Pugh exemplifies customer service even in a small transaction like my purchase of the lot in Elkins Lake.  I recommend her to others and would consult with her in future real estate purchases or sales.  Cathy went out of her way to return calls and attend the closing.  Great Job!!

Jessica Brown
Cathy was a joy to work with when selling my home.  She was always cheerful and friendly.  Documentation was always handled in a timely and professional manner.  My home was marketed in multiple ways and I was happy with the service.

Jim & Pam Standefer
Cathy was such a pleasure to work with.  She was very helpful by recommending things to do to make our house more appealing so that others would be able to envison the possibility of it becoming their home.  Cathy was also very patient, encouraging, and never seemed to mind being called anytime we had a question, no matter if it was minor or of great importance.  Most of all, Cathy always had a smile on her face and a cheerful, pleasant attitude that made for a positive experience.  We enjoyed having Cathy for a realtor.

Karl and Melissa Mahaffey

Thank you so much for helping us to choose and purchase our new home.  Thanks to you, it was completely painless, and actually, fun.  I can't think of a smoother business transaction that we have undertaken, out of the 14 or so purchases we have been involved in in these past four or five years.

Cathy, your professionalism and personal integrity make you the perfect realtor, we feel so lucky to have you  as both a friend, and as a business associate.  We are looking forward to maintaining our relationship with you!  Your are the BEST!!

 

Myra and Ben Franklin

Dear Dave Roedel (Team Leader at Keller Williams),

i wanted to share with you what a wonderful job Cathy Pugh does for Keller Williams.  Cathy is an absolutely marvelous realtor.  Through the process of selling, she always kept us informed of what was happening.  She is totally on top of every aspect of the real estate sale, not to speak of the fact that she is a very nice lady!  She took care of everything from the earnest money contract to seeing that the repairs were made in a timely manner and that we had verification of those repairs.  We have never used a realtor before.  After our experience with Cathy, I can understand why people do use a realtor.  Cathy worked so hard for us!  You should be very proud to have her on your team!

Charlie and Kristy Vienne
Cathy was a dream to work with in our recent real estate transaction. She went beyond the call of duty - assisting us with even the smallest of details for our move. I would recommend Cathy to anyone looking for a realtor. Cathy tried diligently to find the right home for us. She was not looking for a quick sale, but for the right fit.

Mance A. Park

Cathy,

Thank you so much for all your hard work in securing my new home. Without a doubt you are one of the hardest working individuals in your profession. You will never know how much I truly appreciate your kindness, attention to detail, and hard work in securing the perfect home for me. Once again thank you.

Kindest personal regards,

Mance A. Park

Maggie De La Garza

I have known Cathy for my entire adult life and shared many fun and wonderful experiences with her, her family and our friends. Recently, doing real estate business with her has now become one of those memorable experiences. We had three closings in a four-month period and with each closing I was more and more impressed with her professionalism, her regard for detail and her ability to deal with all types of people in the business. She worked diligently to make sure things went smoothly and they did. She spent a great deal of time shopping for the best interest rate for me and was successful in getting a rate that was much lower than I had anticipated.

One of her best qualities as a realtor is the fact that she listens. I have worked with other realtors who had no regard for the wants or needs of their clients, but merely were out to make "the deal". My experience with Cathy has been very positive and I couldn't have enjoyed working with a realtor more than I did with her. I highly recommend her and feel very comfortable saying that anyone who works with her will also have a positive experience.

Thanks, Cathy, for doing such a great job!

Cathy Took Care of Every Detail of our Sale

My husband and I asked Cathy to take care of selling our home "from a distance."  We had moved from our home to another city, so we entrusted the sale to Cathy from start to finish.  She took SUCH great care of us.  It was a tremendous relief knowing that she was tending to every detail for us.  It is a great relief to have it closed.  We pray that God will bless and take good care of Cathy, just as she took such good care of us.  John and Jackie Penn

Billy and Dorris McMillan
Dear Greg Smith, This letter is in regards to one of your employees, Cathy Pugh. Mrs. Pugh, while working at another Real Estate Agency, helped my wife and myself in buying a house in Forest Hills. Mrs. Pugh was very professional, friendly, and helpful. My wife and I are elderly, and were making a necessary move from our country home of 20+ years to a home in town. Mrs. Pugh was so kind and understanding in her dealings with us. So much so, that when the time came for us to sell our country home we searched out Mrs. Pugh, who by this time was working for your agency. Again, she went above and beyond in responding to our needs. We worked with Mrs. Pugh for a year in finding the right buyer for our country home. She always kept in close contact with us and kept us informed on all parties interested in this property. We cannot say enough praise for Mrs. Pugh. We would, and have recommended her to friends and relatives who are thinking of selling or buying property. We just felt that you should know what a quality employee and human being you have working for your company.

Joe, Amy and Nolan love their new home!
Mrs. Cathy was a pleasure to have as our realtor.  She was so helpful ... she had my family's best interests in mind throughout the entire process.  My husband and I are first time home Buyers, so we needed lots of help with this home purchase.  Mrs. Cathy explained everything so we could understand every step along the way.  Now, my family (including our baby Nolan) have a wonderful home in a great neighborhood.  We couldn't have asked for a sweeter realtor.  Plus, an extra bonus is that Cathy is ALWAYS cheerful.  Thank you Mrs. Cathy for all your help.        Joe, Amy and Nolan Beggs

Charlie & Pauline Folmar
On August 27, we called Cathy Pugh of Keller Williams to list our home for sale.  From that first phone call to signing the final papers, we found Cathy to be completely honest in all aspects of our transaction.  We were treated like royalty and the best part was that she sold our house in 5 days!

Jennifer Doyle

Selling our home was a worry free experience thanks to Cathy Pugh.  Her advice helped us meet our sales price goal in only weeks!

Cathy was so thorough at closing that she found a mistake of over $200 in our favor.

John and Bernice McEuen

My husband was a custom homebuilder and he chose to work with Cathy. She was so patient during the building process, constantly encouraging John, and was very enthusiastic through every stage of building.

Cathy sold our spec home and handled the transaction above and beyond the normal means to help facilitate the closing process.

I will, and have recommended Cathy to my best friends and I'm happy to include Cathy as my friend.

Wayne and Andrea Scott, Huntsville
For the recent sale of our home, we listed our property with Cathy Pugh. From the initial listing appointment to the day of closing, Cathy provided her real estate expertise in each step. Her knowledge of the local market and attention to detail were only two of the reasons we chose Cathy. These, in addition to her exuberant personality resulted in a positive experience for us. Thank you Cathy - and Keller-Williams. We recommend you and will contact you for future real estate needs.

Thomas and Sherri Smith
It has been a pleasure working with Cathy Pugh.  She has worked so hard to sell our home. We moved out of state and she has done all the work by herself.  She was so understanding and compassionate through every step of our transaction.  I would gladly use Cathy as my realtor again.  Thanks for everything Cathy.

Bill and Melinda Clark

Dear Cathy-

Melinda and I appreciate so much all you've done to find us such a wonderful home as well as a buyer for our old home.  Your hard work and attention to detail ensured that this entire process has gone so smoothly.  Thank you for your hard work, long hours, and above all, your friendship.

 

Troy and Jenny Courville
We appreciate so much all Cathy did to not only get our house sold, but closed in the time we needed it. Working with Cathy was wonderful! She kept us up-to-date on absolutely everything. She was always very patient and reassuring. Cathy is the right person to have in your court when dealing with any real estate issue - you're dealing with a pro! If anyone asks about Real Estate in Huntsville, there will only be ONE name we give ... Cathy Pugh.

Danny and Becky Murphy

Just a note to let you know how much we appreciate everything you did for us when we were looking for our new home.  It was such a joy working with you, it truly was the best experience we' ve ever had dealing with a real estate agent.  We feel like we've really found a new friend as well.

Wes and Melissa Franks
Cathy, We are approaching the end of our first year in our house. It seems like yesterday you were telling me about it on the phone! We feel very blessed to have met you and reaped the benefits of your experience and knowledge. You made an extremely stressful situation easier. Your guidance and patience will never be forgotten! Thanks! PS-I recommend you to everyone I know who's interested or looking at homes!

Stephanie Frogge, Huntsville
I thought changing careers, preparing for a move, and buying a house long distance would be more than I could handle in the short time I had, but it was much easier than I could ever have imagined thanks to Cathy and her colleagues. From advance notices on possible properties, to information about the city, to a confidence-building "you can do this!" I ended up in the perfect house! Best of all, the relationship we built during the process has continued and even today when Cathy says, "Call me if I can help you," I know she means it.

Maria Thodos McIver
Cathy Pugh is a rarity in Walker County because she is qualified in every aspect of a real estate transaction.  I originally contacted Cathy for a home and market consultation only.  Unfamiliar with the Huntsville market, I did not know if selling my home was a possibility at the price I wanted to set.  After meeting with Cathy for just ten minutes I realized how easy a home sale can be, and how professional a realtor should bed.  Cathy explained the entire selling process very simply, and answered every question I had.  She also promised to be with me to the end of the deal.  However the best thing was she STAGED MY HOME AT NO EXTRA COST.  Cathy said it was all part of her job!  Cathy Pugh, job well done!

Roy and Nancy Page

          When we knew that we would be selling our home, we asked friends to give us names of real estate people who they thought would do the best job for us.  After we received several names, we prayed about it and made the decision to do business with Cathy Pugh at Keller Williams.  We talked to Cathy and within a few days Mike Mangham called to make an appointment with us.  He said that he was part of Team Pugh.

          We had a very nice visit with Mike and tried our best to answer all of his questions.  He was great to talk to and we felt that he was more like a friend than our real estate agent by the time he left.

           He began to do everything necessary to start the process.  He showed our house at every opportunity and kept us informed about everything.  He was always courteous and displayed a positive attitude throughout the 2 and a half months that he worked with us.  We were greatly pleased with all he did for us and we couldn't have asked for anyone we enjoyed working with more than Mike.

         We do recommend Mike Mangham to anyone who is looking for a hard working, dependable and a very nice man.

        Thank you Mike for all you did for us.  May God bless you.

Gilbert and Willie Mae Motl
We are fortunate to have had Misty Harrelson represent us as a seller's agent.  She was professional in going over the seller's contract, returned calls promptly and relayed information to Mike Mangham, the buyer's agent.  We are grateful to both, Misty Harrelson and Mike Mangham, for making selling a house a pleasant experience.  Along the process we formed a lasting friendship with Misty!

Andy & Ann Moore
Thank you, thank you, thank you!  We couldn't have done it without you.  From your home staging visit to the actual sale, you and your team have been AWESOME!

Ann & Miller Ekas
Our recent house sale at Elkins Lake was an almost painless experience, thanks to Team Pugh, and especially Cathy.  She was not only pleasant and professional but very well informed about property values.  Her advice about offers and counters, etc. was right on the mark.  If the opportunity ever arises again, we would certainly turn to Team Pugh.

Rebecca Larkin
Cathy was already loved by us because of her help and professionalism in leading our daughter and son-in-law to the Perfect home for them!  They entertain church groups weekly and such a house was a real necessity.  We heard all about Cathy several years ago from them as she guided them through this important purchase.  Then, we met her this year through their church and their referral when we were looking for a retirement property near them.  Again, her friendly manner and professionalism was evident immediately.  When we found our house, she then took care of ALL the details since we live in California, and we became a participant in our first "online" house-from her virtual tour to the signing and closing!  She is just great!

Roberto Fernandez
We had been searching for a home in Huntsville for over 5 years: alone, with other realtors, plus the internet.  Cathy brought our dreams to reality!  She has a quick sense for what fits and is right for the owner (buyer).  Her persistence, sense of humor, and look out for prospective property helped us to finally find that special home.  Thank you so much. 

Lindsay Mitchell
For those of you making decisions on selling or buying a home and are in need of a realtor...look no further.  Cathy Pugh is an amazing realtor and woman!  My husband and I lived in Huntsville 4 years when we decided to move back to Dallas.  All of our family lived in the Dallas area and we were beginning to get home-sick.  The time had come to sell our home and make the move and I thought of Cathy immediately, I met Cathy when working at a Title Company in Huntsville 3 years ago.  I had the privilege of closing some of her files and becoming her friend.  I saw firsthand how wonderful she was with her buyers and sellers.  She was always so happy and upbeat and seemed to have such great relationships with her clients.  So, when we decided to put our house on the market we immediately called Cathy.  Cathy always stayed upbeat and was always giving me encouragement when the house wasn't showing or when it showed and no offer was made.  Finally, in December 2008 an agent showed our home to a family that really liked the home buy they felt it was a little out of their price range.  Cathy and the buyer's agent worked together for a week to get us the best offer.  Needless to say...we accepted the offer and closed on our home on December 19th!  As a seller, the most important thing is obviously the money, right!  Cathy knew the market was not extremely strong but made sure that we didn't give our house away either.  She wanted us to get the most money for our house.  She knew of the hard work and money we had put into our home.  She always put our needs about anything else.  There was not one problem and we closed very quickly!  Cathy took every step with us and always gave her expert advice when we needed it and offered an ear when I needed to vent.  She is amazing!  She is so knowledgeable about every aspect of the real estate business. If you choose her as your Realtor you can expect to get a friend as well!  She is a brilliant realtor, a caring friend and a loving mother and grandmother!

Jim and Linda Davis
Cathy Pugh sold our Huntsville home recently.  It was within the time we expected it to take and it was within the price range we desired.  But that successful conclusion alone is not what so strongly motivates us to praise Cathy and recommend her services.  What made the experience such a pleasure was the way she took on responsibility for all the little things that must be done to sell a house and made the process so easy for us.  Her help was especially important to us since our new home is 50 miles away.

We believe that not all real estate agents are able to give us the level and quality of service Cathy did and we think we know why this is true.  The key word is trust.  We trust Cathy and all the people that do business with her trust her.  In addition she has a fine network of service providers that she knows she can trust.  An example is a repair.  Cathy determines that it needs to be done.  She discusses it with us then dispatches a repair person immediately to our house to do the work.  They know they are going to get paid so they do not hesitate.  We mail her a check and she pays them.  The speed, efficiency, and cost effectiveness of each transaction delighted us.

In summary, a process that could have been demanding and stressful for us was a pleasure in every way.  We salute Cathy Pugh and recommend her services without reservation.

Steve Young
Having worked with a number of realtors over the years, Cathy has proved to be the most enthusiastic and competent person I have ever worked with.  She began by explaining all the information that was needed to conclude the sale of my home and was patient with the many questions I had about the process.  Moreover, she worked around my schedule when it came time to show my house and always called prior to having someone come to the house whether it was from Keller Williams or another real estate office.  Finally, she handled a number of issues that threatened to delay the closing with grace and professionalism.  Her cheerful and upbeat attitude made working with her a very positvie experience and I would higly recommend her to anyone wanting to purchase or sell real estate in the Huntsville area.

C.D. & Dot Kilgore
Our experience with Team Pugh (Cathy Pugh) was very pleasant from day one. Cathy had done her homework on comparable properties before our first consultation. She worked closely with us to insure that the house was priced and staged properly. We were also updated after showings. Our home sold in record time (our opinion) and at a good price. I would highly reccomend their company and Cathy to anyone. She made this the easiest real estate transaction we have ever had.

Larry & Sandra Hoff
Immediately after electing to purchase a home in another locale without having even listed our home in Huntsville, I began doubting the wisdom of the decision. Have two mortgages in a "down" market was the last situation one could wish for. A good friend strongly recommended Cathy Pugh as a realtor. At the first meeting, Cathy addressed all of our concerns. She assured us that if the house were shown properly, maintained in good condition, and priced correctly that it would sell in a reasonable amount of time. I still had doubts. In a short period of time, we had a contract and closed thereafter. Incredible - a two month neurosis instead of the year-long state I had anticipated! Cathy was there every step of the way. She returned every one of my many calls (usually within minutes instead of hours or days), answered every question and concern, and provided invaluable information throughout the process. Having bought and sold four previous houses using realtors, Cathy stands alone as the best. Thanks Cathy!